A Fitbit Ionic recall is underway due to reports of it called-for users with Google offering a full $299 refund plus 40% off the purchase of a new Fitbit to owners. The recall of i.7 million watches is a massive accident to the Google-owned Fitbit brand, but after multiple reports of burns caused past the scout’southward battery overheating, Google was left with little choice.
According to the US Consumer Product Safety Commission, worldwide at that place have been 174 reports of the battery overheating and burning users. There are 78 reports in the Us with two victims claiming to accept suffered third-caste burns, while four victims reported second-degree burns (via Ars Technica)
Fitbit released this statement, “Customer safety is ever Fitbit’s peak priority and out of an abundance of caution, we are conducting a voluntary recall of Fitbit Ionic smartwatches. We received a very express number of injury reports – the totals in the CPSC announcement represent less than 0.01% of units sold – of the battery in Fitbit Ionic smartwatches overheating, posing a burn hazard. These incidents are very rare and this voluntary call up does not impact other Fitbit smartwatches or trackers.”
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How to request your refund for the Fitbit Ionic
- Go to the Fitbit Ionic call back site
- Select your State and State/Territory
- Click or tap on
- Complete the survey with your proper name, address and Fitbit account data
The CPSC advises owners to immediately cease using the Fitbit Ionic and initiate the recall process.
If you check the Fitbits FAQ page, you can get all the details on the call up and refund process. Currently, Fitbit is offering a total refund of the $299 retail price and a coupon for forty% off the buy of “select Fitbit devices.” Information technology’s been suggested that it would be a good thought to wipe your personal data from the unit before y’all send it back. Y’all tin do so by going into the settings and choosing factory reset.
Fitbit has been a leader in the fitness wearables market for years, merely this could exist a major blow to the brand, which is notwithstanding in the procedure of integrating with Google following the acquisition and faces increasing challenges from both Apple tree Spotter and the resurging Clothing Bone.