Enhancements to Pryon’s Platform Release 4.6 Sets Record for Accuracy and Volume of Answers Delivered by Contact Centers and Help Desks|||

Pryon named to KMWorld 100 Companies that Matter in Knowledge Direction in 2022

RALEIGH, N.C.–(Business WIRE)–#AI–Pryon, the artificial intelligence (AI) visitor that is transforming noesis bases into high-value interactive experiences, appear today that information technology has been named by KMWorld on its list of “100 Companies that Thing in Knowledge Direction.” This elite almanac list highlights vendors whose innovations assist organizations plow information into concern value for customers, employees and partners.

As employee and customer experience keep to represent disquisitional points of value for organizations, many have turned to chatbots and intelligent virtual administration (IVAs) to automate support conversations. However, these systems require highly skilled resources to manually program anticipated questions, and variations of those questions, into the chatbot or IVA; these interactive methodologies have hit limits in accuracy, effectiveness, and scalability.

Pryon’southward no-code platform connects direct to existing knowledge bases and supercharges chatbots by transforming static content into interactive answers for customers and employees. This allows companies to leverage their investments in current chatbots and content, reducing requests sent to human agents past 50 percent or more.

Tom Hogan, Grouping Publisher of KMWorld, said, “While digital transformation was well underway more two years agone, the trend accelerated rapidly when the pandemic hitting. It’s truthful that the tumultuous business climate continues unabated, just smart, noesis-driven organizations take been successfully seizing products and services that help them place new opportunities, improve customer service, modernize operations, thwart fraudulent activity, make the correct information available to staff members who need information technology, and, when possible, raise decision making with existent-time information. Against that reality, KMWorld presents the KMWorld 100 for 2022, a list of inventive knowledge direction companies whose offerings are targeted at helping organizations expand their use of information and knowledge and accelerate their growth.”

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More than answers with triple the accuratenessAccessible via Pryon’s desktop and mobile interface or to any chatbot or web application using APIs, Pryon delivers a tongue experience that allows users to ask questions via text or voice and receive hyper-authentic answers from unstructured content housed within thousands of documents. Pryon users have reported up to three times more accuracy in answers delivered compared to existing solutions.

Pryon CEO Igor Jablokov said, “The field of AI requires both its innovators and its consumers to be limitless in their thinking — and nowhere in business is this more obvious than in the mission to deliver world-form client and employee experience. Companies are beingness required to elevate their support experiences, while streamlining practices and being mindful of costs. Automation is key, but it has to be done well — accuracy is everything.”

Chris Mahl, Pryon President and CRO, added, “Organizations struggle to reduce their time-to-reply and increase the accuracy and chapters of their contact centers and help desks — while at the same time trying to increase satisfaction scores and productivity. They realize that the answers are already within their knowledge bases and content and they’re actively looking for how they can utilize AI automation to deliver more than effective interactions. Pyron’s noesis bot is going to alter the game for the support industry by enabling the truly intelligent enterprise and bringing millions of dollars of value to customers and employees.”

Have Pryon for a examination drive to encounter for yourself how your content can drive immediate value for customers and employees by visiting www.pryon.com/transform.

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About PryonPryon is an AI visitor that is helping organizations generate new levels of business value from their cognition avails. Connecting into existing systems of record, Pryon’southward platform rapidly fuses complex, unstructured enterprise content into a single interactive experience for customers and users who are in need of fast, accurate answers. The engineering science augments conversational AI applications such as chatbots and AI assistants to meliorate productivity and reduce support costs. Driven by the vision to change the way the world interacts with knowledge, Igor Jablokov founded Pryon after his previous venture was caused by Amazon to become the basis of the Alexa platform. Follow usa on LinkedIn and Twitter.


Kelly LeVoyer, Pryon Communications (klevoyer@pryoninc.com)

Source: https://www.dailyhostnews.com/enhancements-to-pryons-platform-release-4-6-sets-record-for-accuracy-and-volume-of-answers-delivered-by-contact-centers-and-help-desks